Create a support ticket
Tell us what you need and it goes straight to your account team — tracked from the moment you send it, so nothing sits in an inbox.
After you submit
Need to walk someone through it?
Your ticket is already with the team. If it is easier to show us than to type it out, book a tech support call and we will screen-share it with you.
Book a tech support callForm not loading? Open it in a new tab or email hello@venyrs.ai.
What happens after you send it
- 1You get a ticket numberAn automatic confirmation email lands with your ticket ID. If it hasn't arrived within a few minutes, check spam before resending — duplicates split the thread.
- 2It's triaged and assignedYour request is categorised and routed to whoever owns that area — engineering, ads, or your account team.
- 3You get told when it's doneThe same ticket emails you on completion. Reply to that email and it reopens under the same ticket rather than starting a new one.
How fast, and what counts as urgent
Tell us the impact in your request and we'll match the response to it. These are the standards we hold ourselves to during business hours.
Something client-facing is broken — leads aren't arriving, the booking agent isn't replying, or the calendar is down.
Same business dayA change, a fix or a question that isn't stopping bookings — copy edits, reporting questions, new automations.
1–2 business daysNew builds, campaign launches, seasonal work and anything with a date attached.
Scheduled with your account managerStill stuck? If a ticket hasn't been acknowledged within one business day, or an urgent issue isn't moving, escalate to your account manager directly — that's what they're for. Raising it in the ticket keeps the history in one place, which is why we ask you to start here.