Frequently asked questions.

We build and run the booking department for venues and unique event spaces. Inquiries are answered in seconds — SMS, DMs, website chat — 24/7. It’s backed by a human team that runs your ad campaigns, manages your pipeline, and nurtures prospects until they book. You focus on running events. We focus on filling your calendar.

Pricing is customized based on your venue’s size, market, and goals. Every plan includes a full AI booking agent, ad campaigns, CRM automation, and a dedicated account manager. We’ll walk through everything on your Booking Leak Audit — no surprises.

We build your entire system from scratch — AI booking agent trained on your venue, CRM pipelines, automation workflows, booking funnels, ad infrastructure, and integrations. Your core booking infrastructure is built and live in 7 days; campaigns and full managed operations typically launch within 14 days, subject to approvals and integrations.

Yes — a 90-day initial operating term that begins on your Go-Live Date, not the day you sign. After that it’s month-to-month with 30 days’ written notice. The installation period is separate, and the clock pauses for anything on your side that delays launch.

Most venues see their first qualified leads within 7 days of campaign launch. Consistent pipeline by month 2–3. Meaningful revenue growth by month 3–6.

No problem. We integrate with your existing site. Or if you prefer, we can build you a high-converting booking page as part of the setup.

Every engagement carries a written performance commitment agreed before launch. On Booking Engine: 10 Qualified Viewing Opportunities in your first 30 active service days, or your next 30-day management period is free — and management stays free until we deliver the tenth. On Managed Booking Department, approved venues can qualify for our 15 Bookings in 90 Active Service Days commitment, where your management fee is waived until we deliver. Installation, advertising and third-party costs remain separate.

Currently we serve venues across the US and Canada. If you’re elsewhere, book your Booking Leak Audit and we’ll discuss what’s possible.

Venues with a presentable space, meaningful open dates, viable local demand, a booking value that supports paid advertising, and the capacity to host tours consistently and fulfil more events. If most of that describes you, the system works. If it doesn’t yet, we’ll tell you on the call rather than take your money.

Sometimes, but it’s harder. New venues usually lack photography, reviews, firm pricing and a proven tour experience — and advertising into those gaps is expensive. If you’re pre-opening or mid-construction, we’d normally suggest waiting until the product is ready to sell.

That’s often the best case. Busy venues usually have unsold weekdays, unsold daytime hours and a stack of past inquiries nobody worked. The goal shifts from more inquiries to better use of the inventory you already own.

No. Your advertising budget is separate and goes directly to Google and Meta, never to us. We manage the campaigns; you fund the media. We agree a minimum budget before launch because the performance commitment depends on it.

Never. We don’t take a percentage of your revenue, your deposits or your events. You pay a fixed monthly fee and keep every dollar you book.

You do. Money goes directly to your account through your own payment processing. We build and run the invoicing and the chase; we never sit between you and your customer’s money.

The booking agent responds first, on every package, on whichever channel the inquiry arrived. Human calling and follow-up starts at the Managed Booking Department package — on Booking Engine, that part stays with your team. We’re explicit about this because assuming otherwise is the most common way these arrangements sour.

Yes. On Managed Booking Department, your dedicated rep works your venue only — they aren’t shared across a pool of clients.

You do, in almost every case. We book it, confirm it, remind them, and rescue the no-shows. The optional remote closer can run tours over your own cameras where a venue is set up for it, but that’s a specific arrangement, not the default.

Keep pricing and availability accurate, host tours, approve anything that changes how you’re represented, and deliver the events. Everything upstream of the tour is ours. Owners typically go from hours a day on leads to minutes.

Not unilaterally. Pricing is yours. We’ll tell you when the market is telling us something — that a package is priced above what your area supports, for instance — but the decision stays with you.

Yes. Your contacts, conversations and booking history belong to your venue. If we ever part ways, the data goes with you.

Yes — Instagram DMs, Facebook Messenger, WhatsApp, SMS, web chat, email and web forms all land in one place, so nothing depends on someone remembering to check a particular app.

It hands off rather than guesses. Anything outside what it’s been taught about your venue routes to a human, and on packages with a rep that human is yours. We’d rather a slightly slower correct answer than a fast wrong one about your pricing or availability.

A prospect who matches your permitted event types, capacity, available inventory, minimum pricing and contact requirements, and who voluntarily schedules the viewing appropriate to your business — a tour for a venue, a dockside viewing or consultation for a charter, a site visit or virtual walkthrough for a corporate booking. Which one counts is agreed in writing before launch. A no-show still counts: we delivered the opportunity. A cancellation caused by inaccurate venue information does not.

A unique, attributed event with a signed agreement and a paid deposit. Not an inquiry, not a tour, not a verbal yes.

Fund the agreed advertising budget, keep pricing and availability accurate, keep meaningful dates open, host tours when they’re booked, and respond to us within the agreed window. Every condition is written down and agreed before launch, so nobody is inventing rules after the fact.

Slow season is planned for, not apologised for. Spend shifts toward the event types that still book, past inquiries get revived, and weekday corporate demand gets pushed harder while weekend demand is thin. Performance is judged on matured cohorts, not on whichever week just ended.

It’s only offered where a venue has the setup for it: remote entry, camera coverage, reliable connectivity and prospect identity verification, with an agreed safety procedure. Plenty of venues don’t qualify, and we don’t push it on anyone who is uncomfortable with it.

Yes. Some venues run it fully remote, others keep someone on site. We agree that per venue before any remote tour happens.