Venyrs AI ("Venyrs," "we," "us," or "our") operates the website venyrs.ai and provides AI-powered booking and marketing services for event venue owners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
Information You Provide
- Account and onboarding data: Name, email address, phone number, venue name, venue address, business registration or EIN, time zone, and other details you submit during onboarding.
- Venue information: Descriptions, photos, packages, pricing, policies, amenities, parking details, and service areas you provide to configure your AI booking system.
- Payment information: Billing details processed through our third-party payment processors. We do not store your full credit card number on our servers.
- Communications: Messages, emails, and other communications you send to us or through our platform.
Information Collected Automatically
- Usage data: Pages visited, time spent, clicks, referral sources, browser type, device type, operating system, and IP address.
- Cookies and tracking technologies: We use cookies, pixels, and similar technologies to analyze traffic, personalize content, and measure ad performance. See Section 6 for details.
- Analytics: We use third-party analytics services (including Google Analytics and Meta Pixel) to understand how visitors interact with our website.
Information from Third Parties
- Lead data: When event planners inquire about your venue through ads, landing pages, or the AI booking agent, we collect their name, email, phone number, event date, guest count, event type, and budget.
- Platform integrations: Data from connected platforms including Google Business Profile, Meta Business Suite, and CRM systems.
2. How We Use Your Information
- To provide, maintain, and improve our AI booking system and marketing services
- To configure and train your AI booking agent with your venue's information
- To run advertising campaigns on your behalf (Google Ads, Meta Ads)
- To send and manage SMS messages, emails, and automated follow-ups on your behalf
- To generate reports, dashboards, and performance analytics
- To process payments and manage your subscription
- To communicate with you about your account, updates, and support
- To comply with legal obligations and enforce our terms
- To detect and prevent fraud, abuse, or security incidents
3. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- Service providers: We use third-party tools to deliver our services, including CRM platforms, ad networks, email/SMS delivery services, payment processors, and analytics providers. These providers access data only as needed to perform their functions.
- Advertising platforms: We share limited data with Google and Meta to run and optimize ad campaigns on your behalf.
- AI and automation services: Lead and venue data is processed by AI systems to power your booking agent, generate responses, and automate follow-ups.
- With your consent: We may share information when you direct us to or give explicit consent.
- Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. SMS and Email Communications
Our services include sending SMS messages and emails on behalf of venue owners to their leads and clients. These communications are sent through compliant messaging infrastructure and include:
- AI-generated responses to venue inquiries
- Tour booking confirmations and reminders
- Follow-up sequences and nurture campaigns
- Promotional messages about venue availability
All SMS communications comply with TCPA regulations. Recipients can opt out at any time by replying STOP. All email communications comply with CAN-SPAM requirements and include an unsubscribe option.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. When you cancel your subscription, we retain your data for up to 90 days to facilitate reactivation, after which it is deleted or anonymized. We may retain certain information longer as required by law or for legitimate business purposes (such as resolving disputes).
6. Cookies and Tracking
We use the following types of cookies and tracking technologies:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: Help us understand how visitors use our website (Google Analytics).
- Advertising cookies: Used to measure and optimize ad campaigns (Meta Pixel, Google Ads conversion tracking).
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), access controls, and secure infrastructure. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Opt out of the sale of personal information (we do not sell personal information)
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at privacy@venyrs.ai.
9. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information as defined under the CCPA.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Venyrs AI
Email: privacy@venyrs.ai
Website: www.venyrs.ai